Return Policy / Revocation

Customers that are consumers (non business customers) have the right to revoke their order and return all products (revocation) within two weeks starting from the day of receiving the delivery. If a customer wishes to return products he/she can contact (in writing) Kleinkunst aus dem Erzgebirge Müller GmbH through telefax, mail or email:

It is not necessary to name any reason for the revocation. Consequences of revocation

Customers get full refund if the goods are returned in their original condition to the Kleinkunst aus dem Erzgebirge Müller GmbH service center in Germany (return address is printed on the invoice). If the total order value was higher than 40 Euros or Müller Kleinkunst shipped the wrong products according to the order Kleinkunst aus dem Erzgebirge Müller GmbH will cover the return shipping costs.Note: Customers from outside the European Union are responsible for return shipping costs and subject to a 10% restocking fee if products are returned.

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